Free Delivery in Surrey

Effective Date :23/12/2025

Thank you for choosing KL Auto Refinish Supplies as your trusted supplier of Auto Refinish supplies. This Shipping Policy provides important details regarding the shipping and delivery of your orders. Please read it thoroughly before placing your order. By placing an order with KL Auto Refinish Supplies, you agree to the terms and conditions outlined herein.

Order Processing Time:
Orders placed before 10:00 AM will be processed and dispatched the same day if possible and ready for courier pickup. Once picked up, delivery typically occurs within 2 to 3 business days.

During peak seasons or promotional periods, order processing times may be extended. Should any delays occur, we will notify you promptly.

Shipping Methods:
We use trusted courier companies to ensure the safe and efficient delivery of your orders. Shipping methods, costs, and estimated delivery times will be displayed during checkout.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or courier delays. Delays may occur during high-demand periods (e.g., Christmas, public holidays) or due to unforeseen disruptions in the supply chain, such as illness.

Shipping Destinations:
KL Auto Refinish Supplies offers shipping within Canada, including rural areas. We are unable to deliver to PO Boxes; please ensure you provide a physical address for delivery.

Order Tracking:
Upon shipment of your order, you will receive a confirmation email containing tracking information. You can use the provided tracking number to monitor the status of your shipment via the courier’s website or tracking link.

Delivery:
Orders will be delivered to the shipping address provided at checkout. Please ensure your address details are accurate and complete. A signature may be required upon delivery. If you are unavailable to receive the package, the courier will leave a delivery notification with further instructions or an "Authority to Leave" (ATL) note.

If delivery fails or the package is undeliverable, please follow the courier's instructions to reschedule delivery or collect the package from their designated location.

Shipping Costs:
Shipping fees are calculated based on factors such as the weight, size, destination, and chosen shipping method of your order. Shipping costs will be clearly displayed during checkout before order finalization.

Damaged or Lost Shipments:
At KL Auto Refinish Supplies, we take great care in packaging your orders to prevent damage or loss during transit. If your order is damaged or lost, please contact our customer service team immediately, and we will assist in resolving the issue promptly.

Order Modifications and Cancellations:
Once an order is placed, modifications or cancellations may be possible only if the order has not yet been processed for shipment. Please contact our customer service team as soon as possible if you need to make changes or cancel your order.

Returns and Exchanges:
For information on returns, exchanges, and warranty policies, please refer to our Returns and Exchanges Policy.

KL Auto Refinish Supplies reserves the right to amend or update this Shipping Policy at any time without prior notice. We recommend reviewing this policy periodically for any changes. If you have any questions or require further assistance, please do not hesitate to contact our customer service team.

Thank you for choosing KL Auto Refinish Supplies. We value your business and are committed to providing you with an excellent shipping experience.